At VM Motors, we are dedicated to delivering top-quality products and exceptional service to our customers. We understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms and procedures to ensure a transparent and seamless process for our valued customers.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • Defective or Damaged Products:
    • If you receive a product that is defective or damaged during shipping, you are eligible for a refund.
    • Proof of the defect or damage (photos or videos) must be provided to initiate the process.
  • Incorrect Product Delivered:
    • If you receive an item different from what you ordered, a refund can be requested after returning the incorrect product in its original condition.
  • Order Cancellation:
    • Refunds for cancellations are applicable if the order is canceled before it is shipped. Once shipped, the return process must be followed.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used, installed, or altered after delivery.
  • Items purchased on clearance or marked as “Final Sale.”
  • Custom or special-order items made specifically for the customer.
  • Consumable goods such as oils, lubricants, and cleaning products.

3. Refund Process

If your situation meets the eligibility criteria, follow these steps to request a refund:

  1. Contact Customer Support:
    • Email us at support@vmmotorss.com with your order number and the reason for the refund.
    • Attach supporting documents such as photos, videos, or proof of purchase.
  2. Approval Process:
    • Our team will review your request and verify the issue.
    • Once approved, you will receive confirmation, and we will process your refund.
  3. Return the Product (if applicable):
    • Refunds for incorrect, defective, or damaged items will only be processed after the product is returned to our facility.
    • Follow the return instructions provided by our support team.

4. Refund Timelines

Once approved, the refund will be processed as follows:

  • Mode of Refund: Refunds will be credited to the original payment method used during purchase.
  • Processing Time:
    • Credit/Debit Card or Online Payments: 7–10 business days.
    • Bank Transfers: 5–7 business days.
  • Shipping Costs: Refunds for return shipping costs will only be provided if the issue was due to our error (e.g., defective or incorrect product).

5. Cancellations and Refunds

  • Orders canceled before shipping will be refunded in full.
  • If the order has already been shipped, you must follow the return process before receiving a refund.

6. Customer Support Assistance

For assistance with refunds or inquiries about the process, contact us through:

  • Email: support@vmmotorss.com
  • Phone: [customer service number]
  • Hours of Operation: Monday to Saturday, 9:00 AM to 6:00 PM

7. Our Commitment to Excellence

At VM Motors, we strive to deliver excellence in our products and services. Our Refund Policy is designed to reflect our commitment to ensuring a positive experience for every customer. If you have any concerns or questions, our support team is always ready to assist.